Thank you for shopping with Hydros Flask! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy. Please read the details below to ensure a smooth return process.
1. Return Conditions
To be eligible for a return, please ensure the following conditions are met:
- Return Requests: Must be made within 30 days from the date of receiving your order.
- Unused Condition: The product must be unused, unopened, and in original packaging. This includes all accessories, tags, and labels.
- Proof of Purchase: Please retain your order receipt or proof of purchase to be eligible for a return.
- Quality Issues: If the return is due to a defect or quality issue, please provide photos or other relevant evidence.
2. Return Process
- Submit a Return Request:
- Please contact our customer service team at support@hydrosflask.shop. Provide the reason for your return, along with your order number and any supporting images (if applicable).
- Wait for Review:
- We will review your return request within 1-2 business days and provide you with instructions, including the return address.
- Return the Item:
- Carefully package the item and return it to us using a trackable shipping method. Please note that you are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
- Refund Processing:
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
3. Return Shipping Fees
- Defective or Incorrect Items: If the return is due to a defect or an error on our part (e.g., wrong product shipped), we will cover the return shipping cost.
- Change of Mind: If you are returning the product for any reason other than defects (e.g., change of mind), you will be responsible for the return shipping costs.
4. Non-returnable Items
The following items cannot be returned:
- Sale or Promotional Items: Items purchased during special sales or promotions are non-returnable unless there is a quality issue.
- Used or Damaged Products: Any products that have been used, damaged, or are missing original packaging will not be accepted for return.
- After 30 Days: Return requests made after 30 days from the delivery date will not be eligible for return.
5. Exchanges
- We do not offer direct exchanges at this time. If you would like a different product, please follow the return process for a refund, and then place a new order for the desired item.
6. Contact Us
If you have any questions or concerns regarding our return policy or need assistance with a return, please reach out to our customer support team at:
📧 Email: support@hydrosflask.shop
We are happy to assist you and ensure your experience with Hydros Flask is as smooth as possible!
Thank you for choosing Hydros Flask!