Thank you for shopping with Hydros Flask! We are committed to providing fast and reliable shipping for all our customers. Please review our shipping policy below for more information.
1. Order Processing Time
- All orders are processed within 1-3 business days after payment confirmation.
- Orders placed during weekends or holidays will be processed on the next business day.
- During peak periods (e.g., sales events or holidays), processing times may be slightly delayed. We will notify you if there are any delays in processing your order.
2. Domestic Shipping
- We offer free standard shipping on domestic orders over a certain amount (please check the checkout page for eligibility).
- Estimated delivery time for domestic orders is between 3-7 business days, depending on the delivery address and chosen shipping method.
- Expedited shipping options are available at checkout for faster delivery.
3. International Shipping
- International shipping is available to a variety of countries worldwide. Shipping costs are calculated at checkout based on the destination and package weight.
- Estimated delivery time for international orders is 7-14 business days. This may vary depending on the destination country, customs processing, and local postal services.
- Customs Duties and Taxes: International customers are responsible for paying any customs duties, taxes, or fees that may be imposed by the destination country.
4. Shipping Fees
- Domestic Orders: Free standard shipping on orders above the minimum threshold (check checkout for specifics). If your order does not qualify for free shipping, the shipping fee will be calculated at checkout.
- International Orders: Shipping fees are calculated based on your shipping address, package weight, and selected delivery method. You will see the exact shipping cost during checkout before completing your order.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier’s website.
- You can track your order at any time by visiting the carrier’s site and entering your tracking number.
6. Delivery Issues
- Missing or Lost Packages: If your package is lost during transit, please contact our customer support team at support@hydrosflask.shop within 7 days of receiving the tracking update.
- Damaged Packages: If your order arrives damaged, please reach out to our customer service within 7 days. Provide photos of the damage and any relevant information so we can assist you in resolving the issue.
7. Restricted Shipping Areas
- Due to legal or transportation restrictions, we are unable to ship to certain countries or regions. Please verify the availability of delivery to your location at checkout.
- If we are unable to ship to your location, we will inform you and offer a full refund.
8. Contact Us
If you have any questions or concerns about your order, shipping, or delivery status, please contact our customer service team at:
📧 Email: support@hydrosflask.shop
We are here to help and ensure that your experience with Hydros Flask is smooth and satisfactory!
Thank you for choosing Hydros Flask for your hydration needs. We look forward to delivering your order!