Welcome to the Hydros Flask FAQ page! Here, you’ll find answers to some of the most frequently asked questions. If you have any additional questions, feel free to contact our customer support team!
1. What materials are your bottles made from?
Our bottles are made from high-quality, BPA-free stainless steel, ensuring they are safe for you and durable for long-term use. They are also designed to be rust-resistant and easy to clean.
2. How long will my Hydros Flask bottle keep drinks hot or cold?
Our bottles are designed with double-wall insulation, which keeps your drinks cold for up to 24 hours and hot for up to 12 hours. The precise time will depend on the temperature of your beverage and external conditions.
3. Are your bottles dishwasher safe?
While our bottles are made with durable materials, we recommend hand washing them with warm, soapy water to maintain their appearance and performance. The lids should also be hand washed. Avoid putting them in the dishwasher to preserve the insulation properties.
4. Do you offer international shipping?
Yes, we do offer international shipping to many countries around the world. Shipping costs and estimated delivery times will be calculated during checkout based on your location.
5. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.
6. What should I do if my bottle is damaged or defective?
If your bottle arrives damaged or defective, please contact us at support@hydrosflask.shop within 7 days of receiving your order. Include your order number and photos of the damaged item, and we will work with you to resolve the issue.
7. Can I return my Hydros Flask product?
Yes, we offer a 30-day return policy for unused and unopened products in their original packaging. Please refer to our Return Policy for more detailed information.
8. How do I care for my Hydros Flask bottle?
To keep your bottle in the best condition, avoid using harsh chemicals or scrubbers that could damage the surface. We recommend rinsing your bottle after each use and drying it thoroughly. A bottle brush can be used to clean the inside.
9. What if I have an issue with my order?
If you experience any issues with your order, such as missing items or incorrect products, please contact our customer support team at support@hydrosflask.shop. We’ll assist you in resolving the issue as quickly as possible.
10. Do you offer discounts or promotions?
We occasionally run special promotions and offer discounts on certain items. To stay updated on the latest deals, we recommend subscribing to our newsletter or following us on social media.
If you have any further questions, feel free to reach out to us at support@hydrosflask.shop. We are happy to assist you!
Thank you for choosing Hydros Flask!